” Deana, I just wanted to again reach out to you and say THANK YOU! You have been a bright light! I would actually consider you a friend. 🙂 You are extremely professional, very very calm, very nice AND PATIENT! I know that I got a great deal and if you believe you need to charge me more, please let me know. I do not say that lightly. I will totally refer your services to everybody and anybody who will listen. Post on FB or any one on one conversation. (I will just say extremely competitive pricing) Please understand that you truly made a difference and made a horrible situation, just that little bit less horrible. “